שילוח

This Shipping Policy applies to orders placed directly through the Ayaba Coffee online shop for delivery within the United Kingdom.

It covers standard website purchases of products available for direct online ordering, including smaller quantities of green coffee.

This policy does not apply to negotiated commercial imports, wholesale orders, palletised quantities, container shipments or larger green coffee purchases arranged directly with Ayaba Coffee Ltd.

For larger quantities or import requirements, shipping, freight, customs, delivery terms and other logistics will be discussed and agreed separately with the customer before the order is confirmed.

UK SHIPPING

We currently ship orders placed through our online shop to addresses within the United Kingdom.

Available delivery options and any applicable shipping charges will be shown at checkout.

Shipping charges may vary depending on the size, weight and destination of the order.

ORDER HANDLING TIME

Orders are normally processed and prepared for dispatch within 1–2 business days after purchase and successful payment.

Orders are generally processed during business days, excluding weekends and UK public holidays.

Handling time may occasionally vary depending on product availability, order volumes or other circumstances. If there is an unexpected delay in processing your order, we will aim to contact you using the details provided at checkout.

DELIVERY TIME

Our aim is for customers to receive their orders within approximately 2–5 business days after purchase for standard UK online-shop orders.

This timeframe includes the handling and delivery process and is an estimated delivery timeframe rather than a guaranteed delivery date unless a specific delivery service has been agreed.

Once an order has been dispatched, delivery is handled by the relevant courier or delivery provider. Delays may occasionally occur due to courier disruption, severe weather, public holidays or other circumstances outside our reasonable control.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

Ayaba Coffee Ltd cannot be held responsible for delays or additional delivery costs resulting from an incorrect or incomplete address.

If you realise that you have entered an incorrect delivery address, please contact us as soon as possible at info@ayabacoffee.co.uk. We cannot guarantee that an address can be changed once an order has been dispatched.

MISSED OR FAILED DELIVERIES

If you are unavailable when delivery is attempted, the courier may leave delivery instructions or make another delivery attempt, depending on the service used.

If an order is returned to us because delivery could not be completed, please contact us to arrange the next steps. Additional delivery charges may apply where a failed delivery results from an incorrect address, repeated failed delivery attempts or circumstances caused by the customer.

DAMAGED PACKAGES

Please check your order and its packaging when it arrives.

If the package appears significantly damaged on delivery, please contact us as soon as possible and provide photographs of the packaging and, where applicable, the contents.

If the contents have been damaged during transit, we may need to work with the delivery provider to investigate the issue.

MISSING ORDERS

If your order has not arrived within the expected delivery timeframe, please contact us at info@ayabacoffee.co.uk.

If tracking information shows that an order has been delivered but you have not received it, please contact us promptly so that we can investigate the delivery with the relevant courier where appropriate.

Please keep any tracking information, delivery notifications and other relevant information relating to the delivery.

LARGE QUANTITIES AND IMPORT ORDERS

Larger quantities of green coffee are handled separately from orders placed through the online shop.

Roasters, importers, distributors and other commercial buyers interested in larger quantities can contact Ayaba Coffee Ltd directly to discuss:

  • Required quantity and lot size
  • Origin and coffee specifications
  • Packaging and palletisation
  • UK delivery requirements
  • International freight
  • Import arrangements
  • Customs and documentation
  • Incoterms
  • Delivery schedules
  • Commercial pricing

These orders are negotiated individually and are not automatically subject to the shipping rates, handling times or delivery timeframes shown for online-shop orders.

INTERNATIONAL ORIGIN IMPORTS

Where Ayaba Coffee Ltd arranges the import of larger quantities of green coffee from Cameroon or another origin, freight, customs, documentation, insurance and delivery arrangements will be agreed separately with the customer.

Responsibilities for transportation, insurance, customs clearance, duties, taxes and delivery will depend on the commercial terms agreed between the parties, including any applicable Incoterms.

SHIPPING QUESTIONS

If you have any questions about delivery, please contact us:

Email: info@ayabacoffee.co.uk
Phone / WhatsApp: +44 7386 641032
Company: Ayaba Coffee Ltd, United Kingdom